Because of an increase in knowledge, consumers are less loyal to products, brands, and services. As a company, how do you measure loyalty, predict it, prescribe it? How do you quantify the intangibles?
Starting with profit and working backward, we can control the customer experience to deliver the ultimate customer experience, and consequently shorten the time to maximum profit. Leaders in the Customer Experience will deliver their insights into today’s best practices.
The discussion will be a blend of B2C and B2B Customer Experience scenarios and how we employ various forms of Human Psychology and Interaction coupled with Technology to deliver global consistency. Have your questions ready for this illustrious panel.+ More... - Less...
120 Interstate North Parkway E, Suite 226
Atlanta, GA 30339
$50.00 Non Conexx Members